If you’re experiencing interference, then check to see on which frequency your phone runs. If you’ve got a 5.8-GHz phone, then switch to a 2.4-GHz phone (some phones even let you choose). Also, most home and small business routers, as well as most Wi-Fi range extenders, offer the ability to either choose whether to run in the 2.4-GHz versus 5-GHz spectrums or run both simultaneously, allowing you to choose which traffic will run in which spectrum. Check with your VoIP provider’s service technicians and ask about optimal performance for their particular platform.
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7. Standardize Your Mobile VoIP
Communicating on the go is something most businesses, even smaller ones, need to address. Some folks need to make sure their smartphone rings when someone dials their desk extension if they’re at home or on the road; others simply need to make sure they can wander around the office or campus with a fully functioning headset in their ear. To keep call quality good, you’ll want to look at all of the ways your employees are conducting their mobile conversations, and then look to standardize.
For those looking to wander the office, consider a Digital Enhanced Cordless Telecommunications (DECT) phone. Because these phones essentially utilize their own spectrum, using one to access your VoIP system means less chance of interference from other wireless sources. And depending on which VoIP vendor you’ve chosen, you may be able to opt for a DECT phone that’s available through that vendor, which means fewer installation hassles. For some in-system configurations, it’s just a matter of plugging the phone into an open USB port on the host system.
If you’re one of those who needs their smartphone to ring when their desk phone is dialed, contact your VoIP provider and see what they’ve got in the way of a softphone or call forwarding options. The softphone is usually the more attractive option as these are software apps that turn whatever they’re running on into something that can take and make VoIP phone calls. This way, you can conduct conversations, shared meetings, and other collaborative tasks using your desktop, your notebook, or a wide variety of mobile devices, especially smartphones. Using the softphone built by your VoIP provider guarantees full compatibility with your phone service and also means their customer service technicians will have an easier time identifying and solving problems. These days, some vendors, such as Dialpad, have eliminated hardware phones entirely, opting to offer their entire service portfolio via software.
8. If All Else Fails, Hire an Expert
Sure, DIY is part of modern VoIP’s attraction. Even business-grade VoIP providers often tout how easy it is to “get up and running fast.” And as we saw when we tested these products, that’s mostly true. But when you’ve hit a performance snag where calls are garbled or even dropping sometimes, and you’ve exhausted both your in-house expertise and your customer service rep’s calling script, it’s time to think about hiring outside help.
Fortunately, today’s VoIP consultants can do a lot more than simply install and maintain a VoIP system. These companies typically also work on optimizing your Wi-Fi network coverage as that’s often part and parcel of a top performing VoIP system. And they can help with getting your communications to the next level by implementing advanced features, such as securing your call data and transmissions, automating shared meetings and scheduling, designing a full-functioning auto-attendant (aka an Interactive Voice Response or IVR system, something most business VoIP systems can do as long as you’re willing to put in the time to set it up), developing custom integrations with your other back-end software, and even setting up call analytics and dashboards, not just for billing, but for marketing and sales, too.
Sure, hiring help will cost money, but as long as you take the time to fully investigate what your chosen consultant can do, you’ll be getting a lot of bang for your buck.