Hereís a detailed look at some of the advantages you can expect when you switch your telephone service to a VoIP provider.
1. Decreased Cost
voip save costs
VoIP, for all its amazing features, is best known for how cheap it is to make a call. Those low costs are due to the fact that VoIP utilizes an existing internet connection, meaning youíre just charged for internet usage. Compare this to traditional landlines that require physical hardware like wires, installation and maintenance fees, and expensive phone bills.
As cited here, ìOn average, a landline phone system (POTS) costs businesses $50 per line each month. This rate comprises local (and sometimes domestic) calls only. VoIP plans, in contrast, are available for less than $20 per line.
Hereís a comparison of the specific savings you can expect when you switch from traditional phone service to an IP system.
PSTN Service VoIP Service
Installation Connecting to a landline is expensive. These systems are installed on-premises, which incurs a setup fee. If you need additional copper wiring installed in your building, the price tag will continue to increase. VoIP installation is simple ó just a router, modem, and a phone. Itís easy enough to do yourself.
Cost of calls As we previously reported, an average landline phone system plan costs about $42 per line. Tack on the average $0.12/minute for long-distance calls and $0.39/minute for international calls and that price adds up. Most VoIP subscriptions cost between $20.00-$40.00 per user/per month and offer free unlimited calling in the US and Canada.
Toll-free and vanity phone numbers According to Ringboost, toll-free numbers can cost up to $100. Seven-digit vanity numbers can cost up to $1200. Toll-free numbers are often included with VoIP business plans. Some VoIP phone service providers will allow you to add a vanity number to your existing plan for a small one-time fee.
2. Works on Any Mobile Device
Since VoIP services make calls by utilizing your internet bandwidth, you can take advantage of your service on any internet-enabled device. Because of that, your VoIP solution will likely come with an app that allows you to make calls on your mobile phone, laptop, and even tablet
This means you can work from anywhere with an internet connection. The coronavirus pandemic has forced most of the workforce to go remote, and odds are many people will choose to stay at least partially remote when itís safe to return to offices.
That way, even if you cannot see colleagues and clients in person, youíll never miss a beat. These apps enable your team to operate at full capacity and productivity levels, even if youíre not physically together.
3. International Presence
As we previously reported, many business VoIP providers include unlimited international calling within their business phone plans. Thatís something you wonít find with a traditional PSTN phone service provider. Itís an invaluable tool for businesses with international clients. But for those that donít include unlimited plans, the calls are very cheap ó about 3 cents per minute to most of the world.
Since you likely wonít be traveling to your international clients anytime soon, VoIP software has another feature that can help to boost your international presence ó telepresence. These platforms include cameras with software that follows your face or changes the angle according to whom is speaking at that moment. This isnít a common feature of most business VoIP providers, so youíll likely need to purchase a platform like Cisco Telepresence.
4. Remote Work Friendly
With VoIP, employees are empowered to work anywhere. Instead of building a new satellite office, and having to pay for rent and utilities, you can have them log in from any computer, or use any IP phone, and have them telecommute. Your telecommuting employees will use the same software that your call centers use, but they can work from home.
Similarly, important business calls can be made from anywhere in the world. With VoIP, you can prevent incurring expensive roaming charges and instead connect smartphones to your VoIP provider over any Wi-Fi hotspot.
This aspect has made VoIP service even more attractive during the coronavirus pandemic. COVID restrictions forced most businesses to go remote for the majority of 2020 and the foreseeable future. It taught businesses they need to be agile and ready for anything. VoIP phone systems ensure employees can stay connected from anywhere ó thatís just not something an analog phone system can offer.
Adding phone lines to an analog phone system gets expensive, since you have to purchase expensive hardware or a dedicated physical line as your business expands. VoIP phone lines are virtual, meaning that a tedious process isnít necessary. For example, if your business is growing to the point that you need to open a new branch, itíll be easy to give those new employees phone lines.
VoIP telephone systems operate on existing networks, making it far less expensive for employees to collaborate with each other and customers. Internal calls are typically free since they are made on your own internal VoIP networks. Since phone calls are made over the internet and donít need to connect to a telephone network, external calls are fairly inexpensive as well.
6. Advanced Features
VoIP advanced features
VoIP phone services are more than just desk phone systems. They come with advanced features that take your business communications to the next level. Traditional telephone systems canít offer that. Here are some advanced features you can expect in a VoIP Telephony PBX PBA Doha Qatar system.
Video Conferencing ó Most VoIP systems come with a video calling application. This allows you to quickly meet with colleagues and customers in online meetings. In a time where in-person meetings have become strictly limited, itís an incredibly invaluable tool. This is something a traditional phone system simply cannot offer.
Conference Calling ó This feature enables calls between more than two callers. Conference calling means that participants around the world can join calls at once, promoting teamwork and collaboration amongst your employees.
Call Queues ó Call queues help you to manage your inbound calls. This feature automates the distribution of calls, allowing the right employee to handle the call. Call queues are known to help reduce customer wait time.
Integrations ó VoIP phone systems tend to integrate with a number of third-party tools. When your phone system can seamlessly connect to your other tools, it will ultimately save you time in the long run.
Business Text Messaging ó Sometimes a call isnít the most efficient way to connect with a colleague or customer ó a simple text message can often do the trick. Many VoIP phone systems allow you to send SMS messages straight from your mobile or desktop application.
Call Analytics ó Call analytics inform you of how effective your employeesí time spent on the phone is. This data can subsequently be used for training purposes or to help inform important business decisions.
Integrations ñ VoIP phone systems tend to integrate with a number of different business applications, providing a huge advantage to your organization. For example, many IP phone systems integrate with CRMs so employees can both access existing information about customers and take notes on the same platform.