We understand that some businesses might have been using traditional phone systems for quite a long time and are not sure whether a VoIP phone system makes sense for their businesses. There are indeed significant differences between VoIP and traditional landline. Here are some questions you could ask yourself before making an informed decision.
1) Is your country experiencing the ISDN switch-off?
As technology advances and demands on business communications grow rapidly, the traditional PSTN and ISDN lines can barely live up to the expectations of todayís businesses, gradually slipping further and further into obsolescence. Now the ISDN switch-off is happening all around the globe. As large telecom companies successively announcing to switch off ISDN and PSTN, Germany, Australia, Italy, and many other countries around the globe are experiencing a transformation from traditional landlines to all IP solutions.
If you are among the trend, it is critical f to find a seamless and reliable VoIP solution in response to the shutdown. Otherwise, you could lose your telephone service. If you arenít facing an immediate ISDN switch-off, pay attention to this issue as you may find that your own nation mandates this in the future. You can get ahead of future developments by planning to implement VoIP technology sooner than later.
2) Do you have employees working from home?
Since the outbreak of COVID-19, many businesses, which used to be restricted to traditional landlines, have upgraded to VoIP phone systems to facilitate a teleworking environment. Thanks to VoIP, the remote workforce can make and receive business calls with the same number they have in the office with their own devices and access the same calling capabilities.
VoIP has become a must-have tool for remote working and also a major step towards digital transformation. Furthermore, by using a VPN (virtual private network) connection along with the VoIP solution, your conversation will be shielded by a tunnel of encryption. A reliable VoIP service provider should be able to provide detailed information on how they secure remote and long-distance communications for customers using their business VoIP solutions.
Related Work from Home Smartly: Best Practices on Unifying Your Remote Workforce
3) Can your current analog system address your needs?
There are several major problems plaguing traditional telephone services.
First of all, traditional PBXs require a high upfront investment, including the purchase of phone lines and hardware (which also needs to be installed by experienced technicians), as well as ongoing maintenance fees. After the installation, it can also be expensive and difficult to scale the system when you experience the need for expansion, such as a significant increase in staff or additional branch locations.
Besides, traditional telephone systems generally provide only basic call features and cannot cope with more sophisticated business communication scenarios. With an increasing number of mobile and remote workforce, lack of mobility is becoming one of its major drawbacks. Analog phone services rely on physical lines to transmit voice traffic, which chains employees at desks to handle business calls.
Unlike a modern option like VoIP, customization and integration are quite limited on legacy phone systems. They are not able to integrate into todayís business communications ecosystem, which consists of a complex series of advanced applications, leaving voice calls in soils from the rest of a businessís information systems