One of the most common misconceptions about telephone systems is that they’re just ‘phones’.
People often consider phone systems to be simple ‘boxes on the wall’ that control your phones, but this is not the case.
So, what are the different types of telephone system?
The three main types of business phone system are:
Traditional, On-Premise PBX
Hosted VoIP Phone System
Learn more about each of these three systems below:
1. Traditional, On-Premise PBX
The grandad of business telephony is the PBX or ‘telephone switch’. The PBX is a box that sits on your premises somewhere, and controls all aspects of your business telephony.
These telephone systems are robust, reliable and offer a a comprehensive set of features to businesses.
How do traditional PBXs work?
Well, when you break ti down, the PBX is a simple concept.
Each person using the same system has a set extension that is unique to them. A PBX takes all of your incoming lines, and all of the calls on those lines, and serves them up to the correct extension.
Of course, there are many other features, such as; call queueing, on-hold music, transfers, call recording and more – but at heart, a traditional PBX controls your businesses’ telephone calls.
The future of the on-premise PBX
The traditional business telephone system is, as we mentioned, the grandad of telecoms. Whilst they do still support business across the UK, they do lack the newer technology being used in modern communication solutions.
These traditional systems are becoming less and less common, as the move towards digital Britain continues.
The traditional system is fast being replaced by its more modern, younger counterpart: The VoIP PBX
2. VoIP PBX
The VoIP PBX or VoIP telephone system is an updated version of the traditional telephone system we talked about above.
Both traditional and VoIP PBX systems are very similar, they both control your businesses’ calls.
So, what’s the difference?
The main difference between the traditional and VoIP PBX is how the systems work and the types of technology they use.
A traditional PBX uses analogue or digital lines, called ISDN, whereas a VoIP PBX uses your broadband or data connection to make and receive calls. This can be substantially cheaper than the traditional alternative.
Samsung and Mitel business telephone systems
The Samsung OfficeServ 7100 (left) & Mitel MiVoice 250 (right) PBX telephone systems.
Above, you can see two examples of a VoIP phone system, the Mitel MiVoice and the Samsung Officeserv.
The added benefits of a VoIP phone system
Whilst the basis of a VoIP phone system remain similar to a traditional phone system, they do come with some added benefits.