Are you looking to choose a business VoIP provider but not sure which one is right for your needs?
VoIP is a term used for business phone service which allows you to use advanced call management features to make phone calls directly from your computer or mobile device.
Unlike the old school bulky phone setup, business VOIP is a perfect phone solution for small businesses. You can cut down traditional phone costs while getting a more powerful business phone system.
In this article, we will explain what is business VoIP, and how to choose the best business VoIP provider for your company.
Since we had to choose a VoIP provider for our own business, we will also share our comparison of the best VoIP phone providers for small and growing businesses.
Best business VoIP services compared
What is VoIP?
VoIP or Voice over IP is a term used to describe internet phone service. Unlike a traditional phone service which uses the landline, VoIP services use the internet to receive and make calls.
We created a beginnerís guide on what is VoIP and how it works. Hereís a quick visual representation:
How VoIP works Behind the Scenes
Benefits of using VoIP
Following are just some of the benefits of using a business VoIP phone system:
You can receive incoming calls using your computer (desktop app), VoIP phone sets, and even cell phone (Android / iOS).
You can share one number with several employees.
You can easily track call duration, hold times, wait times, and overall usage.
Most business VoIP services come with call forwarding, caller ID, call waiting, call routing, unlimited extensions, and more.
You can use the same business phone number anywhere you want.
It gives you a business phone number, so you donít have to share your personal cellphone number with clients.
Business VoIP offers cheaper local and international calling rates.
Popular business VoiP providers also include business SMS, faxing, team messaging, and video conferencing features.
The business VoIP technology offers a lot of flexibility and freedom, and it has made it easy for businesses of all sizes to have a business phone number. Whether youíre a small 1 person company, a growing 10 people team, or established business with over 100+ people, you can use business VoIP.
However if you donít choose the best business VoIP provider, then you can run into some serious challenges.
For example, the voice quality on VoIP calls varies depending on the internet connection (bandwidth) and the service provider youíre using.
Unlike landlines, youíll loose VoIP connection during a power outage or internet disruption, but this shouldnít impact most small businesses if youíre well prepared.
Having said that, letís discuss when is the right time to start thinking about a business VoIP solution.
Does Your Business Need VoIP Business Phone Solution?
In any business, giving people a way to contact you is helpful in building trust and boost your sales.
When starting a website, most business owners add a contact form, which makes it easy for users to contact you via email.
However depending on the industry, sometimes customers may prefer more instant communication.
This is why many businesses offer live chat or phone number on their websites. Giving users more than one way to communicate with your business can improve customer support and result in more sales.
Whether you run an online store to sell products or a business website to sell services, a VoIP based business phone service can help you grow your business without the high costs.
Your website visitors can easily call you to request a quote, ask a pre-sale question, or even request support.
In short, business VoIP phone enables you to better manage and track your calls, collect customer information, and build stronger relationships with your customers.
How to Choose The Best VoIP Service Your Business
There are a lot of large companies offering business VoIP services, and itís a very competitive space. The abundance of choices and highly competitive nature of advertising makes it difficult for business owners to choose the best VoIP provider for their business.
If you are just starting out, then you may be looking for the cheapest VoIP business phone service. However, you need to be careful when going down this route because they may lack certain features, which youíd later discover to be essential for your business.
Then there are some business VoIP systems that are not easy to implement, transfer, or simply too expensive.
When comparing business VoIP providers for our business, we looked for a balance of features and reasonable cost. Hereís a quick checklist that we used:
Cost of local vs international calls. Most business VoIP services offer different plans for international calls. You need to choose a provider based on the geographic location of your customers.
Features available in the VoIP plans. Many companies offer different features while some sell them as separate add-ons which would increase your costs.
Mobile apps and features that you can share among multiple users.
Third-party integrations that you can use to connect your VoIP service to other tools like your CRM software, email marketing service, and more.