Business-grade voice-over-IP (VoIP) providers are a popular choice among small businesses and startups, especially now that many of us have to comply with shelter-in-place (SIP) protocols to ensure social-distancing through the COVID-19 pandemic. VoIP excel at replicating the functionality of a big business PBX for a fraction of the money, further reducing the cost burden by billing monthly and per user in most cases. VoIP is a great platform to facilitate a businesses’ communication needs, specially during extended work from home settings. On top of that, you get a whole new landscape of flexibility because your phone calls are now data. Add the various file-sharing, messaging, and even video-conferencing features make them even more critical for businesses.
The versatility of VoIP solutions means they can be integrated with other systems, like your customer relationship management (CRM) or help desk system, and they can also be mined for new insights into how your customers are feeling about your business and what demographics make up your core audience. Eminently versatile, VoIP services and their soft phone components (apps that emulate phone features and functionality on PCs or mobile devices), offer a variety of solutions any business user should consider, but what balance of features and pricing should you be looking for?
If you’ve decided to upgrade to a VoIP service but you’re wondering where to start, the short answer is: Move slowly, do your homework, and don’t make cost the primary consideration. There are a bunch of amazing business VoIP systems out there, but each one has a different set of features and a different pricing structure, so choosing can be difficult. RingCentral Office is one of our Editors’ Choice picks, but that doesn’t mean you should automatically run to their website to buy it. In fact, other systems might focus on different capabilities, like Freshcaller with its specialization in call center features or Ooma Office, which stands out for its versatility and deployment options. We’ve compiled this list of important criteria you need to consider before choosing a business VoIP system.