Is Hosted VoIP Right For Your Business?

Is Hosted VoIP Right For Your Business?
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Not convinced that hosted VoIP is the right choice for your business?
There are already 64 million VoIP lines in the U.S. The number of lines increased by 20% from 2014 to 2017. Almost half of these lines are for small businesses.
If youíre looking for a long-term solution, hosted VoIP is a wise choice.
Hosted VoIP offers features of an enterprise business phone system at an affordable rate.
VoIP costs much less than traditional landlines. The added flexibility can be a competitive advantage to onboard new employees (including remote staff).
Nextivaís hosted VoIP platform is secure, HIPAA-compliant, and has a resilient 99.999% uptime.
Benefits of Hosted VoIP
1) Significant Cost Savings
Businesses save $1,727 per month on average by using VoIP softphones. If you are currently using a landline business phone solution, you can save big by making the switch. Hosted VoIP gives you all the features of a business phone plan for less.
Nextivaís basic plan starts at $20 per line per month and includes unlimited nationwide calling, free online faxing, call routing, and more.
You can also save on other business apps as Nextiva provides a full suite of tools including, sales and service CRM, surveys, analytics, website chat, and more.
2) International Calls Start at $0.01
Do you have offices, users, and customers in other countries? Nextivaís international calling rates start at $0.01. (No joke!)
If your staff makes a lot of international calls, you can save a lot on your business phone bill.
Compared to traditional phone lines, Hosted VoIP calls are often of higher quality than traditional calls. While analog calls travel across local phone lines, VoIP phone calls go most of the distance through the internet. This results in higher quality phone calls with more bandwidth.
Domestic long-distance calls are free and included in your monthly plan.
3) Unified Communications
Unified Communications is a concept where you integrate all communication channels into a single dashboard. It can be game-changing for customer service, marketing, and sales.
Your staff typically splits their workday between inboxes. They have to check email, social media, voicemails, online portals, helpdesks, and more. All separately.
Imagine how much more productive they could be if everything were in one feed. Thatís the reality with a unified approach. Because it is so useful for businesses, the market is in rapid growth. The UC market is forecasted to reach $167 billion by 2025.
4) Third-Party Integrations
Chances are, your business already uses software to get things done. Most companies have CRM, email marketing tools, analytics software, and more.
With hosted VoIP systems, you can easily integrate calls with existing business tools. Itís much more difficult with traditional phone systems. You would need extra hardware and specialized software to bridge the gap.
Since voice over IP is digital, integration is much simpler. For example, you can automatically sync call data with your existing CRM software. By using Go Integrator, you can sync Nextiva calls with Salesforce, Infusionsoft by Keap, and dozens of other CRM applications.
5) Advanced Contact Center Tools
The internet has ushered in a new era of customer service.
Customers expect companies to operate around the clock. Sending customers to a voicemail no longer cuts it. This is why businesses, even small businesses, use contact centers where agents respond to questions via email, phone, or text.
Previously, businesses had to establish an office, run dozens of telephone lines, hire an IT person to stay on top of it. Now, a hosted VoIP platform can provide end-to-end functionality without any massive costs. You can ramp up agents in record time with nothing more than a VoIP softphone.
For a more in-depth explanation, check out Nextiva’s VoIP call center solutions.
6) One VoIP Phone Number, More Mobility
A cloud VoIP phone system makes it easier to maintain VIP customer relationships. With the “find me follow me” feature, incoming calls will reach the right person, no matter where they are.
First, it automatically rings the office desk phone. If unanswered, it tries the business cell phone. Finally, it might ring the home number.
All your customers have to remember is your office phone number.
You can also use a business phone service app to make calls on the go. It works on any device and integrates with the same analytics and CRM as VoIP. The best part is that you make the calls with your office phone number.
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PBX Phone Systems
An overview of key features and benefits of different types of telephone systems.
Article By Colin Elms
Senior Technical Solutions Manager, Samsung Communications
Hosted, Cloud, On-premises and Virtual phone systems ñ what do these terms mean?
Why would you choose a Cloud-based or Hosted system instead of putting a system in your office?
This article intends to give you an understanding of the key differences between these methods of providing telephone systems so that you can easily find the best solution for your business.
Letís first get an understanding of what is meant by these terms in regard to business telephony.
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