The Enterprise Next Generation IP Telephony PBX PBA Doha Qatar service offers the ability to fundamentally improve how individuals, groups and agencies interact, communicate and collaborate.
The service offering facilitates the use of multiple enterprise communication methods to improve user productivity and enhance business processes.
The service is managed by the N.C. Department of Information Technology for the express purpose of enabling agencies to benefit from the enhanced communications capability, features and operating efficiency provided by an outsourced operational model.
The solution is delivered via a hybrid premise-based/cloud-integrated service model that leverages shared infrastructure, toolsets and application software to provide multi-tenant shared services to the agencies.
In addition, better management portals, user administration portals, usage dashboards, elasticity to dynamically add/delete users and per-user-per month pricing, this next generation service offering will enable more efficient onboarding of users to improve user productivity, enhance business workflows and support workgroup collaborative communications.
The Enterprise Next Generation IP Telephony PBX PBA Doha Qatar service features can be grouped into the following functional categories:
Voice and telephony – This area includes fixed, mobile and softphone enterprise telephony, including PBX functionality.
Voicemail – This is the ability to record voice messages and includes unified messaging (UM, where voicemail notifications can be sent to email applications.)
Clients – Unified clients enable access to multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications.
Meeting solutions – This area includes multiparty voice (audio) conferencing, videoconferencing and web-conferencing capabilities, including screen/application sharing.
Presence and instant messaging (IM) – IM allows individuals to send text and other information to others or to groups in real time. Presence services allow individuals to see the status of other people and resources.
Workstream collaboration – Viewed as the next generation of presence and IM, workstream collaboration is designed to allow employees to build channels and shared workspaces for contextual communications.