These VoIP solutions let you manage all your phone communications centrally, even if your employees are telecommuting and using different devices. We tested the top cloud-based VoIP players to help you find the right solution for your company.
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A long-standing Editors’ Choice pick, RingCentral Office is what most companies expect from a full-featured cloud PBX solution. The platform includes everything from artificial intelligence (AI) integration to capabilities like faxing, video conferencing, and collaboration.
Intermedia maintains its PCMag Editors’ Choice designation because it delivers an excellent cloud PBX service that includes not only VoIP and videoconferencing extensions but new integrations to connect it with your Google and Microsoft productivity apps.
Read Intermedia Unite Review
8×8 X Series has matured since our last review bundling even better collaboration features. While its start price is very low beware that this can grow quickly depending on selected options.
Our latest go-around with Vonage Business Cloud maintains the product’s category-leading status, especially when it comes to feature breadth. A few design weaknesses and a pricing structure that can get expensive are the only real downsides.
Read Vonage Business Cloud Review
In our most recent round of testing with Dialpad, the platform retains its focus on delivering software innovation over hardware concerns, this time adding artificial intelligence.
Read Dialpad Review
This full-featured business phone system shows its maturity by filling every need most business customers might have, and by simply working well, though configuration isn’t for the faint of heart.
This softphone-centric service is a good solution for distributed call centers. But if you’re looking for a phone system for general business use, you’ll likely be paying for a stack of features you don’t need.
For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices.
Read Microsoft 365 Business Voice Review
Best For Very Small Businesses
Grasshopper is aimed at small to midsize businesses (SMB). In that space, it’s a solid contender with a good feature set, solid mobility support, and a decent price point, too.
Read Grasshopper Review Review
Best For Best for Small and Midsized Business
Many small businesses will be attracted to Ooma Office because it’s available without a contract and has most of the features you’ll need out of a business phone system. Just be aware that you may outgrow its capabilities fairly quickly.
Read Ooma Office Review
Best For Business
Mitel MiCloud Business
Mitel MiCloud Business
While it’s on the expensive side, the Mitel MiCloud Business unified communications platform wins our Editors’ Choice award with excellent features, a nice play on mobility, and a long list of integrations.