Getting Nextiva set up is no problem. Thereís a guided installation process to get your new free number or port your old one. This can be kind of tricky, and it has to be done right to ensure that there is no downtime in your service. Nextiva support will make sure youíre good to go.
Administrators donít need any special knowledge to configure the system to make sure everyone is in the loop. With Nextivaís drag-and-drop Call Flow Builder, itís easy to make sure your call routing is getting callers to the right person:
Nextiva is full of simple features like this that make the task of remote collaboration a whole lot more manageable. The features are deep without being a challenge to use, including:
Call routing, blocking, holding, presence, transfer
Mobile and desktop app
Call recording and rating
Voicemail to email or text
Custom music on hold
Unlimited calling in North America
Unlimited business SMS
Unlimited online faxing
Free local and toll-free number
You also get team messaging and unlimited peer-to-peer video calling. No more slogging through email chains to solve problems.
Whether you are in the same city as your colleagues or spread out across the country, Nextiva makes you feel like theyíre at the next desk over.
I saved the best part for last. With any Nextiva plan, you get 24/7 customer support via chat, email, and phone. The company has an outstanding reputation for helping customers solve their problems quickly.
This makes setting up and getting used to the new system much easier. Your employees can reach out to Nextiva instead of having to hassle your in-house IT support team.
This is great, especially if you donít have an IT team for them to call.
And since itís 24/7, you donít have to worry about time-zones or business hours, which can be paralyzing for a remote team with employees on both coasts.
Nextiva offers a range of affordable plans and add-on features flexible enough for remote teams of any size.
The Essential plan is going to work for many teams. It includes unlimited voice and video calling, a free local and toll-free number, and 1500 toll-free minutes. Thatís a lot more than you are going to get with other entry-level plans.
For conference calling and business SMS, youíll need the Professional plan. This comes with Salesforce, HubSpot, and Zendesk integration. Essentials only has integration with Outlook and Google Contacts.
At the Enterprise tier, which is still very competitively priced, you get more integrations, more toll-free minutes, and no limits on video conference size.
For teams that donít have an office to coordinate activity, Nextiva is the best VoIP solution.
Itís a product new and old employees can start using immediately on whatever device they have. Should they ever have an issue, Nextivaís reputable customer service is there to provide support.