Telephone communication is an ever-evolving service. With phone companies planning to phase out their landline services during 2020, it has never made more sense to switch to IP Telephony PBX PBA Doha Qatar than now. Below are eight ways that IP Telephony PBX PBA Doha Qatar can benefit your business.
What is IP Telephony PBX PBA Doha Qatar?
IP (Internet Protocol) telephony uses packets of data to transmit emails, faxes, and vocal communications, as well as other forms of communication, to a receiving party. In the past, faxes and telephone calls were transmitted through circuit connections on a public telephone network.
You may have heard of VoIP and SIP, but there is a difference between the two. SIP (Session Initiation Protocol) helps to support the control of messaging, video, and voice applications. VoIP (Voice over Internet Protocol) refers to any phone call that is made over the internet and not over traditional phone lines. Instead of using the public telephone network, VoIP transmits data packets by using data connectivity.
Benefits of IP Telephony PBX PBA Doha Qatar
When you make a call on a traditional phone line, the phone company charges for each minute of call time. With businesses, this adds up as there can be hundreds, if not thousands, of phone calls per day. With cellular phones, monthly plans typically come with a limited number of minutes, unless the user has an unlimited plan.
If a person exceeds their minutes, they are charged more the following month. If someone has a prepaid phone plan, then they have to add additional minutes before they run out. With an IP, especially VoIP, the only charges that occur monthly are from the internet service provider. These savings add up quickly for a business, especially at 7 cents per minute for a landline phone.
Since companies who subscribe to a landline service have to pay for each phone line, as well as how long each employee is on an outgoing call, they are often limited by the number of phone lines they can afford.
IP phone systems have no such restrictions. If a business need to add another phone line, all they have to do is add an IP phone to their router and not have to worry about the cost of an additional phone line.
IP is wireless and all of the call routings are done in the cloud. This means that your business doesnít need a dedicated call centre to handle calls. Furthermore, IP is highly portable and calls can be handled by a remote worker on the other side of the country or the world.
3. Worldwide access
Since IP is wireless and portable, more employers are seeing the benefits of hiring employees who can work remotely. This is often seen as a win-win scenario for both sides.
For the employees, working from home has many benefits. Not only do they not have to deal with being stuck in traffic, but they save on gas, wear and tear for their vehicle, and they can do laundry while working from home.
For businesses, having employees work from home saves overhead costs, makes it possible to have smaller office spaces, and makes employees more productive. Businesses will even save on the cost of office supplies, and they wonít have to worry about inclement weather preventing employees from making the drive to the office.
4. Better use of bandwidth
A Swedish study published in 2008 revealed that 35% to 50% of an average phone conversation is silent. If the average telephone conversation with a customer is 30 minutes, that is 11 to 15 minutes of silence.
If a landline plan costs 7 cents per minute, then employers are spending anywhere from $0.77 to $1.05 per phone call listening to silence. If there are four calls per day, then in an average month then the silence will cost a business anywhere from $61.60 to $84 a month. Imagine the cost of that silence from all the phones in your business.
The Swedish study brought up a method to reduce bandwidth consumption by 35%. Voice Activation Detection (VAD) does not transmit packages if there is no voice on either end of the line. Instead, comfort noise (an artificial noise generated at a low but audible volume) fills in the silence, to prevent fears of disconnection.