Businesses that choose to use VoIP systems instead of traditional copper-wire telephone systems experience many benefits such as reducing their monthly phone costs, and increased mobility and productivity among others.
VoIP can facilitate tasks and deliver features and functionality that might be cumbersome or costly to implement when using traditional PSTN.
voip technology benefits
More than one phone call can be transmitted on the same broadband phone line. This way, voice over IP can facilitate the addition of telephone lines to businesses without the need for additional physical lines. This makes VoIP systems much more scalable.
Features that are usually charged extra by telecommunication companies, such as call forwarding, caller ID or automatic redialing, are often included as standard with voice over IP technology. Whatís more, they are much easier to configure and manage.
Unified Communications are secured with voice over IP technology, as it allows for the use of software and applications, like 3CX. Such solutions offer a whole range of communications features such as voice calls, video, instant messaging, and even live website communications.
Used with a modern communications solution, users can take their office phone number with them wherever they go, all they need is internet access. Theyíll be able to access and make use of the company phone system from their mobile device, laptop or tablet.
A voice over IP solution provides significant cost savings over a traditional phone system. Users can take advantage of free calls and low rates for international calls and long distance.
Organizations can boost customer service with applications which offer features to boost agent productivity and efficiency. Whatís more, customers have the ability to connect with the business through a variety of channels, as well as make use of free calls to contact centers.
Itís much easier to work with remote workers when your business has a VoIP software communications solution in place. Extensions can be added easily without any fuss and employees can be added to the company phone system no matter where they are located.
Fax machines are an outdated device that most businesses are getting rid of. But for those who are fonder of simpler times, many modern communications solutions offer fax to email, which is facilitated by VoIP.
Whole systems are easy and cheap to implement. Without the need for extensive amounts of infrastructure, VoIP communications systems can be deployed quickly and without much cost. Whatís more, with mobile apps and web clients, thereís no need for desk phones or expensive devices, making it ideal for small businesses as well as larger enterprises.
With a broadband internet connection, a good VoIP service can provide excellent call quality with very little downtime.