What is a PBX? The Definitive Guide to Private Branch Exchange Systems

What is a PBX? The Definitive Guide to Private Branch Exchange Systems
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What is PBX
As your company expands from a startup to a thriving business with employees, you will want to provide phone connectivity to your staff. To do this, you will find yourself researching Private Branch Exchange (PBX) systems.
In this guide, we break down all the essentials you need to know about modern PBX solutions. Even if you’ve never managed a PBX before, you’ll be able to jump around to the parts that matter to you.
What is a PBX?
PBX System Benefits for Businesses
Different Types of PBXs
Comparison: Cloud PBX vs. On-Premises PBX
What is a PBX?
A PBX is an acronym for Private Branch Exchange, which is a private telephone network that allows users can talk to each other. Different hardware components work in tandem to provide connectivity to the telephone network.
A PBX operates a company’s internal telephone network. A PBX system manages the routing and advanced calling features for inbound and outbound calls.
Setting up a PBX is no small task. A company enlists the help of one or more systems administrators with decades of telecom experience. You would also need the physical space to place the PBX system in the office, like a closet or server room.
To better appreciate the features and benefits of a commercial-grade PBX, we need to first talk about the phone system at large.
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