To understand hosted PBX, itís helpful to know what a PBX is. PBX stands for Private Branch Exchange and is a private telephone network used within a company or organisation. A PBX allows you to communicate with people inside and outside the organisation using different communication channels, like VoIP. A typical PBX is known as ëon-premiseí, meaning a piece of hardware that stays in the organisationís building.
A hosted system provides the same services and features as an on-premise PBX but is installed a little differently. It resides in the cloud, meaning you donít need a hardware system in the office, minimising installation and maintenance. Your provider or ëhostí maintains the technology for you completely off-site, while still supplying you with a great connection and other benefits, which weíll get to later in this guide.