Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldnít look professional, and you will not be able to communicate effectively.
Adding a proper business phone service allows you to do the following:
You can easily track call duration, hold times, wait times, and overall usage.
Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative)
You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls.
Easily add new employees without calling in a IT technician.
Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection.
If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone.
That being said, letís take a look at the top business phone services that you can use with your WordPress site.