Queue management system is the electronic system for managing the role or queue His technique was done before .. Discrimination for security systems-Doha-Qatar …
Early on, people realized the importance of organizing the queuing process and its role was to speed up and organize the processes of obtaining the service fairly and easily.
The queuing system in its primitive form is a way to preserve the right of a particular customer to receive the service before others who requested the service after him. It's through .. Discrimination for security systems-Doha-Qatar …
The simplest type of this type of system was manifested by people queuing consecutively , but a problem arose related to customers standing for long periods, especially in large cities, which poses a burden to customers , so one of them invented a paper ball containing serial numbers and placed it at the entrance and placed chairs for customers to sit in an area called the waiting area and assigned an employee Their role is through tracking employee cases.
Which role management system to choose
The process has evolved until it has become fully automated today, where Call keys have been placed near each employee, a large screen and a speaker, so the screen shows the required role number, and a voice call is broadcast with the role number and the employee to be reviewed through the speakers. Who .. Discrimination for security systems-Doha-Qatar …
This was a simple queuing or role system, but statistics and analysis companies paid attention to the importance of the data that could be obtained and they effectively contribute to the development and increase the speed of work through strict control mechanisms, analysis and simulation programs, so the so-called Role Management Systems appeared.
What is the purpose of the role management system
* Organizing the role of auditors.
* Conduct the role fairly according to priorities determined according to the current reality.
* Passing clients classified as VIPs according to a fair mechanism. Who .. Discrimination for security systems-Doha-Qatar …
* Managing customer reception processes and waiting periods.
* Determine the time when you should stop receiving customers.
* Give reports on the progress of work to help make decisions that will raise the pace of work and evaluate the work of employees.
* Know the peak times for each service as well as the slack times.
We can also find out the number of actual working hours of this employee by knowing the number of customers that he served while there as long as there are enough customers waiting.
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